Last updated: 2 November 2026.
These terms apply to orders placed with Evo Labels. Please read them alongside the product information and our delivery information.
1. About Evo Labels
Evo Labels is a trading name of Evo Systems (UK) Ltd, registered in England under company number 05386770. VAT registration number: GB 770468511.
Contact address: Advantage House, Stowe Court, Stowe Street, Lichfield, Staffordshire, WS13 6AQ, United Kingdom.
Email: info@evolabels.com
Telephone: 01543 415333.
2. Business customers and consumers
We supply businesses and individuals. You are a consumer if you are an individual buying wholly or mainly for purposes outside your trade, business, craft or profession. Consumer rights described below apply to consumer purchases; business purchases are covered by the business provisions and applicable law.
3. Products and suitability
Check the label dimensions, sheet or roll format, material, adhesive, printer compatibility and quantity before ordering. Product photographs illustrate the products; screen colours may differ from the actual material.
Ask us before ordering if you need advice about a particular printer, surface or application. Test suitability before committing to a full print run. This does not limit your rights where products are faulty, misdescribed or unsuitable for a purpose we have agreed they will fulfil.
References to other manufacturers or supplier codes identify compatibility only, unless expressly stated otherwise. They do not mean the products are made or endorsed by those manufacturers.
4. Prices, VAT and payment
Prices are in pounds sterling. Prices marked “ex VAT” exclude VAT; prices marked “inc VAT” include VAT. Applicable VAT and delivery charges form part of the total payable, which is shown before you place your order.
Delivery charges are separate unless free delivery applies. Any overseas tax treatment or import charges depend on the destination and applicable rules; an overseas address does not automatically entitle you to a UK VAT refund.
Payment is due before dispatch unless we have agreed credit terms with you in writing. Where credit has been agreed, the payment terms confirmed for that account apply.
If we identify a pricing error before accepting your order, we will contact you with the correct price. You may proceed at that price or cancel for a refund. We will not charge an increased price without your agreement.
5. Placing and accepting orders
Your order is an offer to purchase. An automated acknowledgement confirms receipt; it is not acceptance. Unless we expressly accept an order earlier in writing, the contract is formed when we dispatch the goods.
If we cannot supply an item, we will contact you. We will not substitute a different product without your agreement. Payments for goods we cannot supply will be refunded without undue delay.
6. Dispatch and delivery
In-stock orders placed before 2pm Monday–Friday are usually dispatched the same day. Made-to-order labels are excluded from this usual dispatch timing. Dispatch and transit estimates are separate; a next-day service is not a guaranteed next-day arrival unless we expressly agree a guarantee.
UK delivery costs £5.99 + VAT, with free UK delivery on orders over £60 ex VAT. The free-delivery offer includes Northern Ireland, the Scottish Highlands and Islands. Channel Islands and Isle of Man are excluded from that offer. Regional services, estimated transit times and overseas charges are set out on our delivery page.
Please provide an accurate delivery address. Signature requirements depend on the service used; not every parcel requires a signature. Contact us promptly about a missing, damaged or incorrect delivery. Failing to inspect immediately or sign in a particular way does not remove a consumer’s statutory rights.
For consumer orders, goods remain at our risk until you or someone you nominate takes physical possession, except where you independently appoint a carrier not offered by us. Unless another period is agreed, consumer orders will be delivered within 30 days. If delivery is delayed, your statutory rights remain available.
7. Consumer cancellation: changing your mind
For eligible online purchases, you can cancel without giving a reason from placing the order until 14 days after the day you or your nominated recipient receives the goods. Where one order is delivered in separate parts, the period normally runs from receipt of the last part.
Tell us clearly that you wish to cancel by email, post or telephone using the contact details above. Send your cancellation before the deadline. Include your name and order number where possible.
After notifying us, return the goods without undue delay and within a further 14 days. You pay the direct return postage costs for a change-of-mind cancellation. Please contact us for return instructions and pack the goods securely; requesting instructions does not make your statutory cancellation dependent on our approval.
We will refund the goods and, where you cancel the whole order, the cost of our least expensive standard delivery option. Additional charges for an upgraded delivery service are not refundable under this cancellation right.
Refunds use the original payment method unless you expressly agree otherwise, with no refund fee. We refund without undue delay and within 14 days of receiving the goods back or evidence that you sent them, whichever is earlier. If no goods were supplied, the deadline is 14 days after you tell us you are cancelling.
You may inspect the goods as you would in a shop. We may deduct a loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Printing on or using labels may reduce their value.
8. Personalised and customer-specified goods
The statutory change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised. We will identify relevant bespoke products before you order. Describing a standard product as “made to order” does not, by itself, remove cancellation rights. Rights relating to faults or misdescription still apply.
9. Faulty, damaged or incorrect goods
Contact us with your order details and a description of the problem. Photographs can help us investigate, but do not replace your statutory rights. We will arrange an appropriate remedy and cover reasonable return costs where goods are faulty, damaged on delivery or supplied incorrectly.
Consumers are entitled to goods of satisfactory quality, as described and fit for their agreed purpose. A short-term right to reject non-conforming goods normally lasts 30 days from delivery. Further repair, replacement, price-reduction or rejection rights may apply afterwards under the Consumer Rights Act 2015. These rights also apply to bespoke goods.
10. Business cancellations and returns
Business customers may return unused stocked labels if they notify us within 14 days after delivery. Please then return the goods within a further 14 days, unused and in their original packaging, securely packed. Contact us for the correct return address and include your order details.
You pay the direct return postage costs for a change-of-mind business return. We will refund the price paid for eligible returned goods within 14 days of receiving them. This voluntary business returns policy does not cover personalised or customer-specified goods, or goods supplied to order rather than from stock, unless we agree otherwise.
This policy does not affect remedies available under applicable law for faulty, misdescribed or incorrectly supplied goods, or the separate statutory rights of consumers explained above.
11. Liability and statutory rights
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.
For consumer purchases, we are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We do not exclude consumers’ statutory rights.
12. Privacy and complaints
Our privacy policy explains how we handle personal information. For complaints, contact info@evolabels.com with your order number and the issue so we can investigate and respond.
13. Applicable law and changes
These terms are governed by the law of England and Wales. Consumers retain mandatory protections and rights to bring proceedings in the courts available to them under applicable law, including in Scotland or Northern Ireland where relevant. Business disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
The terms in force when you place your order apply to that order. Later changes do not retrospectively alter an existing contract unless agreed with you.